Processing Time: Orders are typically processed within 04 business days. Processing time may be longer during peak seasons or promotional periods.
Shipping Time: Shipping time varies depending on your location and the chosen shipping method. Estimated delivery times are provided at checkout, but these are estimates and not guarantees. We are not responsible for delays caused by the shipping carrier.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method.
Shipping Destinations: We currently ship to whole country excluding some of the areas. Please contact us if you are located outside of these areas and would like to inquire about shipping options.
Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website.
Delivery Issues: If you experience any issues with your delivery, such as a missing package or incorrect address, please contact us immediately at support@dewence.com